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Noticeboard

Advice for Travellers will be changing from 1st January 2018

Asthma Review Overdue?
If you are overdue for an asthma review, please click HERE to update your record


All four surgeries are closed for all Statutory Bank Holidays

When We Are Closedtelephone_brown

If you need a doctor in an emergency when the surgery is closed, you will be directed to the following numbers:

Between 17:30 - 18:30 

  • call 0300 121 0265 for Colerne and Marshfield Patients

  • and 0300 121 0214 for Wick and Pucklechurch Patients        

  • After 18:30, weekends & bank holidays call 111

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 




Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulation 2017 (GDPR), Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Information on how to request access is available here. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.