To contact the surgery for an appointment or admin query -please either ring the surgery or contact us online 

We offer a blend of pre-booked, and on the day appointments with our team members which include GPs ,Nurse Practitioners, Nurses, HCAs, Pharmacists and Care co-ordinators.

We will triage (assess) your phone call or online contact. If demand is high and we reach Capacity - we will ask you to complete an online request here.

Please submit your information there, so that we can safely advise you on managing your current health condition. We may direct you to other providers, such as Minor Injuries, Accident and Emergency departments or 111.  If you have difficulty filling in our online triage request, our reception staff can help you with this.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone your surgery during opening hours
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10:30am.